Contact our team
Support is available to help with account questions, payment and withdrawals, technical concerns or general feedback. Our team can guide you through verification, bonus balance queries and mobile or desktop issues. Reach out via live chat for fast replies, or send a detailed message by email. We aim to resolve routine matters promptly and provide clear, practical guidance so you can get back to playing popular games quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 283 7594 |
| Working hours | 24/7 |
Need help with bonus balance, free spins or wagering questions? Our agents can explain current promotions, contribution rules and expiry periods, and assist with withdrawals and payment methods such as Interac or Visa Debit. We also support live casino access and troubleshooting for featured or popular games. For urgent issues use live chat, or email details to [email protected] and include your account ID plus a short description so we can respond quickly.
Email Support
Email is the preferred way to contact us for detailed requests, account issues or any situation that needs documents or extra explanation. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and a brief summary helps us respond faster and prevents delays in verifying information.
Send us a message
Response Time
Support response times: Most inquiries are answered within one business day. For straightforward account or payment questions you’ll often hear back the same day. More complex matters, such as KYC verification, disputed payouts or security reviews, may take longer depending on their nature and the checks required. If a delay is expected we will update you with an estimated timeline.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to improve the website and help us make it easier to use for players in Canada. Every comment is read and considered by our team, and we use submissions to guide updates and refine features. Use the feedback form or live chat and we’ll review your input carefully.